Privacy
Privacy policy
Plain English on what we collect, why we collect it, and how we look after it. We only ask for what we need to give you an offer, and we never sell your details.
This page is general information, not legal advice. It describes how this site and SEQ Car Buyers handle your personal information. If you need advice about your specific situation, please speak to a qualified professional.
Who this policy is for
This policy explains how SEQ Car Buyers (ABN 14 693 894 558, Motor Dealer Licence 4921929) handles your personal information when you use this website or ask us for an offer to buy your car. We are based in South East Queensland and handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By contacting us or submitting the offer form, you agree to your information being handled as described here. If you do not agree, please do not submit your details through the site.
What we collect
We only ask for what we need to give you an accurate offer and to arrange a sale if you choose to go ahead. Through the offer form and any follow-up conversation, that typically includes:
- Your name
- Your phone number
- Your email address (if you provide it)
- Your postcode or suburb
- Details about your vehicle (such as make, model, year, kilometres, registration or VIN, condition, and finance status)
- Any free-text notes you choose to include about the car or your situation
Why we collect it and how we use it
We use your information to prepare and send you an offer, to ask any follow-up questions, and to arrange an inspection, payment, and pickup if you decide to sell. We may also use your contact details to respond to an enquiry you have made.
We do not use your information to send marketing you have not asked for, and we do not sell your personal information to anyone.
How we store and protect it
Your information is stored using reasonable security measures intended to protect it from loss, misuse, and unauthorised access or disclosure. The offer form submits your details to us electronically so we can respond.
No method of transmission or storage is completely secure, so while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Who we share it with
We keep your information confidential and only share it where it is reasonably necessary to provide our service or where the law requires it. That can include:
- Service providers that help us run the website and handle enquiries (for example, hosting, email, or form-delivery providers), bound to handle your information appropriately
- Our sister business where relevant to helping you, with your knowledge
- Government bodies or law enforcement where we are required or authorised by law to disclose information
How long we keep it
We keep your information only for as long as we reasonably need it for the purposes described above, or as required to meet our legal and record-keeping obligations. When we no longer need it, we take reasonable steps to destroy or de-identify it.
Accessing or correcting your information
You can ask us to access the personal information we hold about you, or to correct it if it is inaccurate, out of date, or incomplete. You can also ask us to delete your details where we are not required to keep them.
To make a request, contact us at hello@qldcarbrokers.com.au or call 0422 676 073. We will respond within a reasonable time. There is generally no charge to make a request.
Questions and complaints
If you have a question or concern about how we have handled your personal information, please contact us first at hello@qldcarbrokers.com.au so we can try to put it right.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, which oversees privacy rights in Australia.
Changes to this policy
We may update this policy from time to time to reflect changes in how we operate or in the law. The current version is always the one published on this page, with the last updated date shown above.
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